Shipping policy

Thank you for shopping with Ebikeshop. This policy explains how orders are processed and shipped to customers in the United States.

U.S. Shopping

Ebikeshop serves customers throughout the United States.

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

Applicable sales tax, shipping charges, and other checkout costs will be displayed during checkout where applicable.

Order Processing

After you place an order, we process the order using the information provided at checkout.

Please make sure your name, shipping address, email address, and phone number are accurate before completing your purchase.

We may contact you if additional information is required to process your order.

Shipping

Available shipping methods, shipping charges, and estimated delivery times will be displayed during checkout or on the applicable product page.

Delivery times may vary depending on:

• Product availability

• Shipping destination

• Shipping carrier

• Weather and other transportation conditions

• Holidays and weekends

• Unforeseen carrier or logistical delays

We will make reasonable efforts to ship orders within the timeframe stated on the website or during checkout.

U.S. federal rules generally require sellers to have a reasonable basis for advertised shipping times. If no shipping time is stated, the FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires shipment within 30 days, subject to the rule's requirements and exceptions.

Tracking

When tracking information is available, it may be provided to the email address associated with your order.

Please allow some time for tracking information to become active after the carrier receives the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Delayed Orders

If we learn that an order cannot be shipped within the promised timeframe, we will provide the appropriate information and options required under applicable law.

Depending on the circumstances, this may include an updated shipping timeframe or the option to cancel the order and receive a refund.

Delivery Issues

If your order appears to be lost, damaged, or incorrectly delivered, please contact us at:

Email: support@ebikeshop.store
Phone: +1 440 613 9387

Please provide your order number and any relevant delivery information so our team can investigate the issue.

Contact

Ebikeshop
1500 N GRANT ST 7137
DENVER, CO 80203
United States

Support Hours: Monday–Friday, 9:00 AM–5:00 PM
Response Time: Within 24–48 business hours