Refund policy

At Ebikeshop, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below.

Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition

  • Returned with original packaging, accessories, manuals, and included materials

  • Accompanied by proof of purchase or order information

Certain products may be subject to different return conditions where stated on the product page.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the product and packaging when applicable

We will review the information and work with you on an appropriate resolution, which may include a replacement, repair, or refund where applicable.

Non-Returnable Items

Some products may not be eligible for return because of their nature, condition, customization, hygiene considerations, or other restrictions disclosed before purchase.

Any applicable non-returnable status will be identified on the relevant product page or communicated before the order is completed.

Return Shipping

For a return caused by a customer preference, such as ordering the wrong item or changing your mind, the customer may be responsible for return shipping costs.

If the return is due to an item being defective, damaged in transit, or incorrectly supplied by Ebikeshop, we will review the circumstances and determine the appropriate return-shipping arrangement.

Refunds

After an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Where applicable, refunds for qualifying undelivered orders will be handled in accordance with applicable U.S. law. Federal rules generally require online sellers that cannot ship within the promised timeframe to provide the customer with the appropriate option to cancel and receive a prompt refund.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@ebikeshop.store.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

How to Request a Return

Email support@ebikeshop.store with:

  1. Your order number

  2. The item you want to return

  3. The reason for the return

  4. Photos or other supporting information when applicable

Our support team will provide return instructions when your request is approved.

Important: Please do not send merchandise to our mailing address unless our support team has specifically instructed you to do so.