Contact Us

We’re here to help. If you have a question about your order, product, shipping, return, refund, or any other issue, please contact our customer support team.

Customer Support

Store Name: Ebikeshop
Email: support@ebikeshop.store
WhatsApp: +44 7717 003774

Mailing Address:
Cycle 360, Douglas IM2 2QZ, Isle of Man, United Kingdom

Support Hours:
Monday–Friday, 9:00 AM–5:00 PM

Expected Response Time:
We aim to respond to customer inquiries within 24–48 business hours.

When contacting us about an order, please include your order number and the email address used during checkout so we can assist you more quickly.